Shipping & Returns
Returns, Refunds and Exchanges Policy How To Return An Item Your item must be in its original unused condition to be returned. You must return the item within 10 days of your purchase in the original shipping container.
1. Please email Info@kosmosq.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to: Kosmo's Q Returns Department Tracking # Kosmo's Q 400 S. Vermont Suite 128 Oklahoma City, OK 73108
Include in your package a signed letter stating the reason for your return and the original receipt. Return Exceptions Some items cannot be returned if they are opened. These include Injectors, needles, and all food products. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Restocking Fee All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order and will also deducted shipping on returned items. Exchanges We do not accept exchanges.